FAQ

Where are you based?

We're based in Sydney, Australia.

Do you ship internationally?

Currently only available within Australia.

COVID-19 shipping delays

Due to ongoing challenges with COVID-19, our preferred delivery partner Sendle has been facing significant delays in with shipping times.

With that in mind, please allow up to an additional 5-10 working days for standard deliveries and 3-5 working days for express delivery.

If you have any questions about your order, please contact us with your ORDER NUMBER and TRACKING NUMBER. The most updated tracking information is from your tracking number.

 

Are your products Vegan?

Yes, our products don't contain any animal products.

How do I contact you?

Please contact us at hello@candidscents.com for any other enquiries.